Need Help?

Click each of the questions below to reveal the answers.

There are two types of engagement with TheologyX. 

  1. Public access courses: You will create your own account using a personal email address and then you will pay for and enrol in the publicly accessed courses. 
  2. Partner coordinated courses: For courses set to ‘invitation only’, administrators for the partner organisation will be enrolling you in the course. You will need to register your TheologyX account using the email address you’ve provided to the Partner organisation. You can create your account first (a message displays saying “You’re not enrolled in any courses” until you are enrolled, or you can wait for the enrolment email.

To create your TheologyX account for the first time go to the registration page.

Usernames have to be unique as they can be used for enrolment purposes. Therefore there can only be 1 “John”, 1 “Mary” and 1 “Timothy” for example, you may need to include your surname or numbers to differentiate you.

Usernames cannot use spaces so you may need to use a dash (-) or underscore (_) rather instead of a space.

Once your CliffX account has been created an email from no-reply@cliffcollege.theologyx.com will be sent to the email address used to set up your account. In that email there will be a button to click hyperlinking you to activate your account. Click the button. A green banner will display confirming you’ve activated your account.

The easiest thing to do is clear your cache. If you do an internet search for “how do I clear my cache”, the results will tell you the steps relevant to your browser.

If you’re account is locked due to multiple failed attempts, wait about 10 minutes before trying again.

Take care to check you are inputting the correct email address and password when signing in.

On the sign in page, under the textbox for ‘password’ there is a hyperlink saying “Need help signing in?” Click this.

Enter the email address you need the password resetting for.

Click the ‘Recover my password’ button.

Go to your email inbox.

Find the email from no-reply@theologyx.com and click the ‘Change my Password’ button.

On the webpage that opened from the hyperlink, set a new password and confirm it.

You will then need to sign in again.

Please ensure you’ve typed your email address correctly.

Please check your junk inbox, some antivirus software likes to filter the emails from TheologyX.

Please check again in an hour, it may have been delayed from the system.

Contact info@theologyx.com providing the Kathryn with as much detail as you can about the steps you’ve taken. Please note, this is a enquiries email address for all of TheologyX, you will need to provide details of the course you’re enrolling in. If your question is course specific please look in the course details for a 

TheologyX is a learning neighbour offering both public and private access courses.

For public access courses you can search via the course catalogue or by partner organisation.

If the course is free to enrol in, click the ‘enrol’ button and the course will immediately display on your dashboard.

If the course is to be paid for you can click the ‘purchase course’ button which will take you through to the ecommerce payment gateway to take payment. You will need to be signed into your account to associate the payment to your account. Once the process is complete the course will display in your dashboard.

If the course is showing ‘invitation only’ the partner organisation’s administrators will be enrolling you in the course, and there may be a separate registration step they request of you. Read the details of the course and guidance should be provided.

There are a few options why this is the case.

  1. You have just created your TheologyX account and you haven’t yet enrolled in any courses.
  2. The partner organisation’s administration team haven’t enrolled you in the course yet. They will likely send you an email when you’ve been enrolled.
  3. You’ve got a secondary account with a different email address to the address you paid/enrolled in the course with. Logout of TheologyX and sign back in using the email address enrolled in the courses.
  4. You’re a Cliff College student and you’ve signed into TheologyX instead of CliffX. Logout and go to CliffX.

Your dashboard is split into current and archived courses. The default view is ‘my courses’ which are your current courses. There is a second tab entitled ‘Past courses’, if the end date of the course has passed your course will now show under ‘Past courses’.

TheologyX does not delete past courses, they are simply archived for you to return to.

Great question!

Partnerships can come in many shapes and sizes and TheologyX has a solution for you and your theological training.

  1. Course by course – for those who want to begin with a single course they want to share publicly or privately 
  2. Portfolios of courses – for those who know they have a series of courses to run we make it affordable to by in bulk.
  3. As your own learning management system (LMS) – for organisations who have a lot of private/internal training courses and want freedom to have their own version of TheologyX.

Get in touch with Kathryn Young and Andrew Stobart on info@theologyx.com to develop your part of this learning community and request the solutions documentation.

That’s exciting! Kathryn Young and Andrew Stobart are the people to talk to. You can email them via info@theologyx.com and explore how you’d like to engage.

Can’t find what you’re looking for? Contact us.